SaaS White Paper Services & Templates

Return, Refund & Shipping Policy

Last updated: October 2025

At RankRider Solutions, we provide custom digital services and downloadable products such as white papers, pitch decks, infographics, and templates. Please read the following policies carefully before making a purchase.

Return Policy for Digital Products

Due to the nature of digital goods, all sales are final and non-refundable once the product is delivered or accessed.
After your file has been sent, downloaded, or work has begun on a custom project, returns, exchanges, or cancellations cannot be accepted. If you experience any technical issues accessing your files or receiving your purchase, please get in touch with our support team, and we’ll assist you promptly. Email: support@rankridersolutions.com

EU Customer Refund Policy (Right of Withdrawal)

In accordance with EU consumer protection laws, customers in the European Union have the right to withdraw from a digital purchase within 14 days of the transaction. However, by purchasing and immediately accessing or downloading your digital product, you acknowledge and agree to waive your right to withdrawal and refund. If you have not yet accessed or downloaded your product, you may request a refund within 14 days of purchase. For refund requests or issues, please email us at support@rankridersolutions.com

Shipping Policy for Digital Products

Our products are delivered electronically, eliminating the need for physical shipping. Once your payment is confirmed, you will receive your digital files via: Email download link, or Instant access through your account or confirmation page. Delivery is typically instant. If you do not receive your product within a few minutes, please check your spam or junk folder or contact us for manual assistance. 📩 Email: support@rankridersolutions.com

Custom Service Orders

For custom services (e.g., white paper writing, pitch deck design, infographic design): Work begins after payment and confirmation. Once the project has started, no refunds are possible. Revisions are included within 7 days of delivery, as stated in your order terms.

Contact Us

If you have any questions about this policy or experience any issues with your order, please contact our support team at:
📧 support@rankridersolutions.com